SJM Concerts Job Opportunities

Digital Marketing Coordinator

Immediate Supervisor:

Head of Digital / Head of Marketing

General Purpose

SJM Concerts are at the forefront of the Live UK Music market. We promote the biggest UK acts and many world-renowned artistes in the concert and events industry.

Working as part of the busy marketing team, the successful candidate will maximise online exposure of festivals and events promoted by SJM Concerts by coordinating numerous social media channels and leading on digital-led marketing tour campaigns.

To create concise social media messaging in an adaptable and suitable tone of voice for specific accounts and create content for a wider range of SJM digital platforms including the blog and various websites.

To be highly efficient, organised and enthusiastic, with an ability to thrive under pressure in a fast-paced environment - and a passion for the music industry is a must have. The successful applicant must be able to prioritise workload and be able to adapt quickly to deal with urgent situations effectively.

To market all events promoted by SJM Concerts in conjunction with the promoters and directors in a cost effective, efficient manner to the excellent first-class standards upon which the company has built its reputation.

Key Responsibilities:

  • Leading on digital led marketing tour campaigns, creating social media advertising and promoted posts on artist pages and SJM accounts, whilst adhering to marketing budgets as agreed with the promoters or marketing campaign leader.
  • Working with the Digital Assistant across all SJM owned social media channels.
  • Coordinating social media messaging and activity across SJM owned festival social channels.
  • Working with the Digital Assistant to develop an ongoing social media schedule across multiple social media accounts including, but not limited to; Facebook, Twitter, Instagram, YouTube, Snapchat and Spotify. Scheduling posts, writing content and replying to people in a tone of voice that is applicable to each account.
  • Working with the Digital Assistant and PR Assistant to organise competitions on social media channels and with relevant media, writing competition copy and notifying winners.
  • Suggesting ways to improve SJM's online and social media strategies, including creative content ideas and keeping up-to-date with all developments and trends within social media.
  • Coordinating SJM festival website content and development.
  • Working with the Digital Marketing Manager to coordinate and develop SJM's influencer marketing activity and database.
  • Reporting of social reaction via analytics and benchmark analysis to festival / event/ tour announcements when requested by the promoters or marketing campaign leader.
  • Working on-site as part of the social media team at festivals and events as required.
  • To carry out any other marketing duties that from time to time may be reasonably requested by the department.
  • To be reactive outside of office hours for urgent social media messaging such as show cancellations, postponements, customer safety advice etc.

Qualifications:

  • A qualification and/or background in Social Media and Marketing, with a full understanding of all the main social platforms. You must have previously managed at least one social media page/account other than your own.
  • Experience/knowledge of social media advertising and promoted posts.
  • Experience using content management systems (CMS) and social media scheduling software.
  • Excellent creative writing skills, language skills and an ability to write concisely especially for social media and website copy.
  • Excellent time management, communication and organisational skills are a must.
  • Interest in music and the music industry.
  • Able to work under pressure, as part of a team and to prioritise workload.
  • A good aptitude for working with computers and apps. In addition, a knowledge of Photoshop and editing software would be beneficial but not essential.

Location: Manchester

Closing date: Noon, Monday 12th August

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Finance Assistant

SJM Concerts, based in Manchester, are at the forefront of the live UK music market, promoting around 2500 concerts nationwide each year for many of the biggest UK and Worldwide acts. We are now looking for an exceptional accounts assistant to join our existing busy team.

The Role

The role will comprise mainly of data entry, expense processing and sales ledger work and requires a hard working, reliable and trustworthy individual

Main Duties

  • Processing reps expense sheets from shows. This will require a basic knowledge of VAT on expenses.
  • A large element of the role is data entry and will require a lot of excel spreadsheet work.
  • Sales invoicing.
  • Debt chasing.
  • General accounts admin work.

Skills Required

  • Attention to detail and accuracy when processing high volumes are essential for the role.
  • Excellent numeracy skills.
  • An understanding of VAT on expense claims.
  • Good time management skills and the ability to prioritise and work towards deadlines.
  • Excellent IT skills, with experience in the use of accounting software and standard MS products.
  • Good communication skills.

Location: Manchester

Closing date: Friday 16 August 2019

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Customer Services Manager

SJM Concerts are at the forefront of the Live UK Music market. We promote the biggest UK acts and many world-renowned artistes in the concert and events industry.

This new role is intended to be a minimum of 20 hours a week, Monday - Friday, with a flexible approach to working hours and occasional home working considered.

General Purpose

To be responsible for all customer services correspondence relating to an SJM promoted event.

To manage relationships with affiliated ticket agents and ensure our customer queries are managed properly to ensure repeat custom.

To be highly efficient, organised and enthusiastic, with an ability to thrive under pressure in a stressful environment - and a passion for the music industry is desirable.

Responsibilities:

  • Responsible for managing all correspondence received directly to SJM Concerts
  • Ensure that SJM Concerts adheres to GDPR guidance and is compliant with the Equality Act 2010 through its best practices
  • Work with and oversee all correspondence sent via gigsandtours.com and seetickets.com relating to SJM promoted shows
  • Build a relationship with other ticket agents and venue customer service teams, providing information and guidance as the promoter
  • Look into software to use for all customer service email traffic and devise a system for logging all complaints received
  • Monitor trends that may occur associated with specific artists and venues, and look for ways to implement solutions and improve results
  • Review company policies and best practices regarding customer service issues, and make recommendations to improve on them
  • Work with outdoor venues we hire that may not have a customer service practice in place and act in an advisory role
  • Liaise with ticketing, production and venues prior to an event to discuss any potential issues and work out a solution
  • Work alongside company insurers and collate information relating to any complaints that may end in court
  • Attend events and visit venues to pre-empt any issues that may occur
  • Work out of hours as and when required, including on site at festivals and outdoor shows
  • When workload dictates, oversee the admin staff assisting with queries
  • Ability and willingness to carry out any other reasonable duties as requested by the Company

Skills / Qualifications required:

  • Previous experience within a senior customer services role, preferably in a similar industry on a managerial level
  • Excellent communication skills, both written and verbal
  • Computer literate
  • Proactive & innovative to continually improve the customer service system & experience
  • A good working knowledge of social media platforms
  • Ability to remain calm when dealing with challenging situations
  • Excellent organisational skills and attention to detail
  • Confident to work independently, as well as manage a team when workload dictates
  • A passion for music and the music industry
  • Ability to handle multiple projects at any one time and to work to deadlines

Location: Manchester

Closing date: Friday 23rd August

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