Sam Fender Tickets
Utilita Arena, Newcastle.
Terms and Conditions
The name of the lead booker will be printed on each ticket.
The lead booker must be in attendance and photo ID checks will be made on entry into the venue. If the ID does not match entry will be refused.
ID must be in its original form and not a copy.
If you are booking more than one ticket your guest must arrive at the concert at the same time as you.
Failure to do so will result in the guest being turned away.
Failure to adhere the terms and conditions may result in the customer's order being cancelled. There are no exceptions to this rule.
The resale of tickets is only permitted via the artist's official resale platform Twickets.
Transferal of tickets is not permitted under any other circumstances.
If the promoter reasonably believes that a ticket has been resold through resale platforms not endorsed by the artist then the barcode on the ticket will be voided, prohibiting entry to the concert.
14+ only in the standing area, 0s - 13s must be accompanied by an adult in the seating area. No refunds will be given for incorrectly booked tickets.
Please note: any ticket bought from Gigs & Tours that is no longer required can be resold via Twickets. We reserve the right to cancel Tickets resold in the course of a business or for commercial gain.
Where we provide a seating plan for events, every effort is made to show you correct information. Ho...
CHILDREN UNDER 14 Policy
As a responsible entertainment venue, the safety and comfort of our patrons is paramount. This Duty of Care is particularly relevant when protecting minors under 14 years old; as such our policy is that all children under 14 years old must be accompanied by an adult, defined as someone 16+ years of age who will be present for the full duration of the event.
For certain shows where the audience is both seated and standing, no one under 14 years old will be permitted AT ALL to stand on the auditorium floor.
Parents should always be aware of their general responsibilities regarding their children's safety in situations where they are outside their direct control, and indeed legislation detailing these responsibilities.
Public safety continues to be our priority. We're doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here http://www.metroradioarena.co.uk/venue-information/venue-safety/
Our Bag Policy
We encourage you to only bring essential items and stress no large bags or backpacks at all will be permitted into venue.
We will not allow any large bags, backpacks, holdalls, luggage or computer bags into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue.
Exceptions will only be made for those with medical requirements and/or special needs, we ask this is communicated to venue ahead of visit for ease of entry. Please contact us on email@example.com
All entry constitutes consent to search.
1 Your ticket(s) are digital tickets that will be delivered in the lead up to the show to the ticket vendor's app/wallet which you will be instructed to download to your smart device.
2 When arriving in groups, the lead booker must be present in order for the whole party to enter the venue. All members of the party should enter the venue at the same time.
3 In order for tickets to be valid, on arrival at the show the lead booker may be asked to provide the following items alongside their ticket(s):
i) Photo ID (Driving licence, passport)
ii) Booking confirmation email
4 Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the promoters.
5 Your ticket/s are sold directly to you the consumer. All ticket purchases will be monitored and if there is a reasonable suspicion that tickets are being purchased by businesses traders or so called ?ticket touts?, ?ticket scalpers?, ?ticket brokers? or unauthorised ?secondary ticket agents? this will be considered a breach of the terms and conditions of sale and tickets could be cancelled at the promoter's discretion. By accepting these terms and conditions you confirm that you are a consumer.
6 Your ticket/s will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through the official ticket agent fan to fan exchange. Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.
7 Ticket sales are limited to a maximum of 6 per transaction.
8 Only tickets purchased through approved ticket agents are valid for admission. The venue reserves the right to refuse admission.
9 You will need to use a mobile smartphone to access tickets which will require an app to be downloaded to your device.
10 You may be required to comply with any local Covid 19 regulations required at the time of the concert.