Utilita Arena, Newcastle.
Terms and Conditions
The name of the lead booker will be printed on each ticket.
The lead booker must be in attendance and photo ID checks will be made on entry into the venue. If the ID does not match entry will be refused.
ID must be in its original form and not a copy.
If you are booking more than one ticket your guest must arrive at the concert at the same time as you.
Failure to do so will result in the guest being turned away.
Failure to adhere the terms and conditions may result in the customer's order being cancelled. There are no exceptions to this rule.
The resale of tickets is only permitted via the artist's official resale platform Twickets.
Transferal of tickets is not permitted under any other circumstances.
If the promoter reasonably believes that a ticket has been resold through resale platforms not endorsed by the artist then the barcode on the ticket will be voided, prohibiting entry to the concert.
Please note: any ticket bought from Gigs & Tours that is no longer required can only be resold through Twickets. Reselling through any other channel will render the ticket(s) invalid.
As a responsible entertainment venue, the safety and comfort of our patrons is paramount. This Duty of Care is particularly relevant when protecting minors under 14 years old; as such our policy is that all children under 14 years old must be accompanied by an adult, defined as someone 16+ years of age who will be present for the full duration of the event.
For certain shows where the audience is both seated and standing, no one under 14 years old will be permitted AT ALL to stand on the auditorium floor.
Parents should always be aware of their general responsibilities regarding their children's safety in situations where they are outside their direct control, and indeed legislation detailing these responsibilities.
Public safety continues to be our priority. We're doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here http://www.metroradioarena.co.uk/venue-information/venue-safety/
We must stress we do not permit backpacks or large bags.
Our Bag Policy
We encourage you to only bring essential items and stress no large bags or backpacks at all will be permitted into venue.
We will not allow any large bags, backpacks, holdalls, luggage or computer bags into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue.
Exceptions will only be made for those with medical requirements and/or special needs, we ask this is communicated to venue ahead of visit for ease of entry. Please contact us on firstname.lastname@example.org
All entry constitutes consent to search.
Wheelchair Access - There are many wheelchair spaces in the arena. They need to be booked through the venue.
Hearing Systems - The arena has a loop system. Please contact them for more details.
Access Bookings - please call 0800 988 4440
General Access Info:
To better accommodate your needs, Metro Radio Arena has requested that all accessible seating ticket accommodations be solicited only through their representatives. Please contact a Metro Radio Arena representative for further help with your ticket purchase. The number is 0800 988 4440 or email email@example.com.