First Direct Arena, Leeds.
Terms and Conditions
The name of the lead booker will be printed on each ticket.
The lead booker must be in attendance and photo ID checks will be made on entry into the venue. If the ID does not match entry will be refused.
ID must be in its original form and not a copy.
If you are booking more than one ticket your guest must arrive at the concert at the same time as you.
Failure to do so will result in the guest being turned away.
Failure to adhere the terms and conditions may result in the customer's order being cancelled. There are no exceptions to this rule.
The resale of tickets is only permitted via the artist's official resale platform Twickets.
Transferal of tickets is not permitted under any other circumstances.
If the promoter reasonably believes that a ticket has been resold through resale platforms not endorsed by the artist then the barcode on the ticket will be voided, prohibiting entry to the concert.
Under 14s must be accompanied by an adult. We cannot issue refunds to under 14s who are not accompanied by an adult.
Please note: any ticket bought from Gigs & Tours that is no longer required can only be resold through Twickets. Reselling through any other channel will render the ticket(s) invalid.
Monday to Friday 11am to 3pm
Saturday 10am to 2pm
On show days we will open no later than 1 hour before doors.
Please be aware that, for our venue, children under the age of 14 are not permitted in the standing area and must be accompanied by an adult for seated areas.
No backpacks, holdalls, suitcases will be admitted into the venue. The patron will be refused entry if they attempt to enter the venue with the prohibited item.
Patrons with accessible and medical requirements/equipment will be considered on an individual basis but encouraged to contact the venue in advance for ease of entry.
There will be no temporary storage facilities for such items within the venue and it will be left to the patron to find a safe temporary facility to hold the item. The venue will not be responsible for late admission or non-admission as a result of this policy.
All remaining bags will be searched.