Eventim Apollo, Hammersmith, London.
Under 15s must be accompanied by an adult. We cannot issue refunds to under 15s who are not accompanied by an adult.
The name cannot be changed once the booking has been made.
If you are booking more than one ticket your guests must enter the concert at the same time as you. Failure to do so will result in the guests being turned away. Only the lead booker can collect tickets from the box office; you cannot leave tickets to be collected by your guests.
Failure to adhere to these terms and conditions will result in your order being void.
There will be no re-admittance allowed.
Please be aware of the Security and Bag Policy information at the Eventim Apollo. Queues may be longer due to security checks so please arrive extra early and be advised as follows:
To keep all our visitors safe, everyone going into the venue will be screened through our security arches. Don't worry, the arches are safe for everyone - even if you have a pacemaker or are pregnant. Please have tickets and any metal items out of your pockets and bags ready for search before entering the venue
Remember, no food or drink is allowed into the venue - so don't bring this with you. (We make exceptions for specific medical needs or religious reasons).
Only handbags and other small bags (no larger than 35cm x 40cm x 19cm) will be allowed into the venue.
Any questions or queries, please do contact our customer services.