Where are my tickets?
How will my tickets be sent?
How do I access my Digital Tickets?
How do I share my Digital Tickets with a buyer via Twickets?
I haven't received my confirmation email, what should I do?
How do I make an accessible booking?
I can't make the event - can I resell my tickets?
How do I get a reference number?
I've lost my booking reference number - what can I do?
How can I pay for my order?
How will the payment appear on my statement?
How do I know if my booking has gone through?
Can I purchase tickets by phone?
Can I phone you?
I live outside of the UK, and the option for tickets is postage, when will they be sent?
Why do I have to pay a service charge?
What's the transaction fee for?
Is your site secure?
Can I cancel my order if I change my mind?
Why is there a limit on the number of tickets I can buy?
If I move house before my tickets arrive, how do I tell you about my change of address?
Can I cancel or change my booking?
I can't make the performance - can I exchange my tickets or get a refund?
What happens if an event is cancelled or rescheduled?
Can I collect my tickets at the box office? Can someone else?
How do I contact customer services?
I have not received my tickets
When will my tickets be sent? Can I get them next week/in time for a special occasion/present?
Can I change the method of delivery?
My tickets have arrived and they're not what I asked for - what can I do?
I've lost my tickets - what can I do?
Where can I see your Terms and Conditions?
Why do I have to collect my tickets from the box office?
How do I get a gift receipt?
Still looking for answers? Contact our Customer Service department 0115 8960172 (managed by SEE tickets) which is available 8am - 8pm.