Customer Service

You can track your order by logging in here.

Your ticket information will show under 'delivery details'. If your tickets are being delivered please expect them up to 1 week prior to the event. E-tickets and digital tickets will be made available up to 1 week prior to the event. If this is now within this time period, please don't worry, just get in touch with us here.

Your tickets will be sent to you by the method you chose at the time of booking. You can check this by logging in here and checking 'delivery details'. Unless specified that it is an E-ticket or digital, your tickets will be posted out to you.

Tickets will be sent/made available up to 1 week prior to the event.

Sorry you've not had your confirmation email. Please check your junk/clutter inbox to see if this has arrived in there. It is also worth noting that during busy periods it can take a little longer to come through. You can prompt for your confirmation to be resent by entering your email into our Customer Services page here and a list of your past orders from the last 12 months will be sent to you.

The best way to book any special seating requirements is to call us on 0115 8960172 (managed by SEE tickets) which is available 8am - 8pm, Monday - Sunday.

Many venues handle disabled bookings directly, as they need to talk to the customers to determine specific needs and therefore the best seating/allocation. If this is the case, we'll usually be able to provide you with the venue's direct phone number. For some venues, we can book accessible seats, but again, we prefer to speak to customers to ensure they are given the best options regarding their requirements.

For these reasons, most events are not set up to book disabled tickets online, for which we apologise. So please, give us a call and we'll do what we can to help.

Gigs and Tours have teamed up with ethical ticket reseller Twickets to help fans buy and sell tickets at no more than their original face value. Reselling through any other channel will render the ticket(s) invalid. For further information please see here.

You will receive your reference number as confirmation once you have booked. This will be detailed in the on-screen confirmation.

If you ever buy over the phone we'll give you your booking reference at the end of placing your order.

To resend your confirmation email with the reference, please enter your email address into our Customer Services page here and a list of your past orders from the last 12 months will be sent to you.

You can retrieve your reference number from our Customer Services page here.

If you need further help, please reach out to us via our Facebook or Twitter pages.

We only take payments by credit or debit cards and PayPal. We accept Visa, Delta, MasterCard, JCB, Electron, Switch and Solo cards. We regret that we do not accept American Express or Diners Club cards. We cannot accept payments by cash, cheque or postal order. If you wish to pay by these methods, you should contact the venue directly to see if they can help.

Once you have completed your order, you will receive an on-screen confirmation detailing your booking reference. Shortly after this a confirmation email will be sent to you.

You can prompt an email of your past 12 months of orders by entering your email here.

If you have your booking reference you will also be able to log in using this and your postcode and prompt a resend of this. You can also update your email address there too.

If you have followed the above steps and still can't find your order you can contact us via our Facebook or Twitter pages.

Most of our events are 'online only'. If you need any help you can contact us via our Facebook or Twitter pages.

You can call our dedicated helpline on 0115 8960172 (managed by SEE tickets) which is available 8am - 8pm, Monday - Sunday to enquire further about booking over the phone.

If you have your booking reference you will also be able to log in using this and your postcode and prompt a resend of this. You can also update your email address there too.

Please feel free to give us a call on our telephone booking hotline on is 0115 8960172 (managed by SEE tickets) which is available 8am - 8pm, Monday - Sunday.

Or you can contact us via our Facebook or Twitter pages.

We will endeavour to post your tickets to the address provided.

If your delivery address is outside of the UK you may be required to collect your tickets at the box office. You will be contacted no later than 1 week prior to the event via email if this is the case.

The price of a ticket is set by the event organisers. They don't pay us anything to sell their tickets, so in order to function Gigsandtours has to charge on top of the face value of the ticket. We do this on a per-ticket basis to allow us to provide a 24/7 booking service and order processing, this also covers our staff, customer services, credit card commissions and all the other costs associated with running our business. The actual amount we charge is negotiated with the venue or promoter for each individual event, and it is non-refundable in the event of a cancellation.

The transaction fee covers the costs of processing orders, printing, packing and delivering the tickets to you. This fee also applies to tickets arranged for collection at the venue. The transaction fee applies per order not per ticket. If you purchase six tickets, you only pay one transaction fee. The transaction fee will vary depending on what type of postage we are being asked to use by the event organiser and these costs are reflective of the amount that Gigsandtours.com are charged by dispatch companies. First class post and courier delivery prices will vary accordingly. Gigsandtours.com only send tickets securely for events that do not issue duplicate tickets in the event that tickets get lost in the post. This fee may also be applied to both print at home and e-tickets to cover the cost of deploying technology and/or staff to the venue site.

Yes it is. For security when booking, your details are transmitted using industry standard 128 bit SSL (secure socket layer) encryption. You'll need to be using a browser compatible with SSL (most modern ones are).

Unfortunately not. Tickets purchased from Gigs and Tours are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only) or venue).

Gigs and Tours are affiliated with official resell site Twickets. Further information can be found here.

Ticket limits are set to give fans a fair chance of getting tickets. If you make an attempt to purchase over the show limit using the same name, address or card number, Gigs and Tours reserve the right to cancel your order at any time without notice.

If you are only being allowed to purchase one ticket for a seated event, this could be due to there only being single seats available. If you do not wish to sit on your own, then please do not book. The other reason for only 1 ticket being available could be due to this being the last ticket.

You can change your address online by logging into our Customer Services page here.

If your tickets have not yet been dispatched, you will have the option to 'change my delivery address' in the section 'Your Details'. If this does not show, it is because your order has already been printed or despatched so it is no longer possible to change the details. Please reach out to us via our form if you have any questions about this.

Tickets purchased from Gigsandtours are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only) or venue).

We are affiliated with ethical resell site Twickets. For further information please see here.

Tickets purchased from Gigsandtours are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only) or venue).

We are affiliated with ethical resell site Twickets. For further information please see here.

As soon as an event is officially cancelled we'll contact you via the contact details you gave us when you booked your tickets, and explain what happens next. If a show is being rescheduled, you will be given a choice between attending the rescheduled event or getting your money back. If you have the tickets in hand, you may be asked to return them to us before we can issue a refund.

If you prefer, in a lot of cases you can us to send your tickets straight to the venue box office for you to collect. Sometimes, if the show is coming up very soon or for other reasons, Gigs and Tours may ask you to collect your order if we can't get it to you by post.

In this case, you will need to present the credit or debit card you used to pay for the order, and the reference number at the venue box office. We recommend that you keep your email confirmation as further proof of your purchase.

If the original card is no longer valid then the lead booker may be allowed to take photo ID to collect the tickets. Please note, this is subject to the venue's ruling as to whether they will accept this. The tickets may not be provided to anyone other than the lead booker. If the lead booker is not able to attend, then please check the conditions of your booking and notify us here to assist further.

If you can't find the answer to your query via our search function FAQ, or by checking your details by logging in here then please fill in our online contact us form. We are also available on messenger via our Facebook or Twitter pages.

You can track your order by logging in here

Your ticket information will show under 'delivery details'. If your tickets are being delivered please expect them up to 1 week prior to the event. E-tickets and digital tickets will be made available up to 1 week prior to the event. If this is now within this time period, please don't worry, just get in touch with us here.

Tickets will be sent to you up to 1 week prior to the event. This is done to try and help Gigs and Tours and event promoters combat ticket re-sale, forgery and loss.

Unfortunately, we can't make them available sooner for a special occasion.

We would advise logging in and viewing your booking here first. If your tickets have not yet been dispatched then you may be able to amend for them to be collected at the box office. Please fill in our online form to make a request.

Please note, for postal tickets it is unlikely that we can amend to E-tickets as this will not be an option for your event.

Sorry they're not what you asked for. Please fill in our online form here and provide as much detail as possible.

If your tickets have been lost or stolen please contact us by logging in here.

Please note, most types of tickets cannot be replaced but we will of course do our best to help as much as we can.

Our number is 0115 8960172 (managed by SEE tickets) which is available 8am - 8pm, Monday - Sunday. Please note that due to COVID-19 our offices are closed, resulting in our phone lines not operating, sorry for any inconvenience. Please contact Customer Services Online here if you wish to make an enquiry about your existing order.

Our terms are available at the time of booking and are always detailed at the bottom of our website. You can also access them here.

Where possible we will try to despatch your tickets to you promptly by the method agreed at the time of booking.

There are some circumstances beyond our control where you may need to collect the tickets from the box office. If this happens we will notify you and explain that you will need to take your booking reference and original purchase card with you. Tickets will be available from the doors opening time of the event.