All customers will be sent an addressed header slip along side their tickets for each booking, which has the name and address of the lead booker printed on it. Therefore in order to gain entry, customers must bring the header with the corresponding tickets and they are ID checked against this.
The lead booker must attend the concert and photo ID (such as passport/drivers licence/bus pass/work pass) in its original format (no photocopies) will be required to gain entry to the venue. There will be no exceptions to this rule.
The name cannot be changed once the booking has been made.
If you are booking more than one ticket your guests must enter the concert at the same time as you. Failure to do so will result in the guests being turned away. Only the lead booker can collect tickets from the box office; you cannot leave tickets to be collected by your guests.
Failure to adhere to these terms and conditions will result in your order being void.