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Stone Roses FAQs


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FAQs

When will I receive my tickets?

Standard Tickets

Tickets for The Stone Roses have been distributed for some time now.

International delivery takes longer than domestic delivery, therefore as much time as possible should be left for the tickets to be received.

Hospitality Tickets

Have also been despatched

Your tickets will be sent out using first class mail, though on some occasions, packages including merchandise will be sent to you by Special Delivery. Special Delivery travels with first class mail but requires a signature upon receipt and usually arrives the next day.


What if I don't receive my tickets?

If you have not received your tickets, please contact your vendor immediately and Please have your confirmation number and the Credit Card details used to purchase the ticket.

Please note there are unfortunately fraudulent websites who sell tickets they never had, please allow as much time as possible to investigate where your tickets are to allow them to send them to you via the postal system . As stated above, all tickets have now been printed and distributed to all the authorised ticket agents.


I have not received a confirmation email? What should I do?

If you have a confirmation number but have not yet received a confirmation email there is no need to worry. The fact that you have a confirmation number usually signifies the booking has been successful. Please double check the email address given is spelt correctly as this can lead to failure in receiving your confirmation email.

Please allow up to 48 hours for your order confirmation to arrive. If after this time you have still not received anything, please contact your vendor.


Can I have a refund or exchange on my tickets?

We regret that we cannot exchange, refund or transfer tickets unless the event in question has been cancelled or rescheduled. This is part of the purchase policy you agree to when purchasing tickets.

This does not affect your statutory rights.


How can I get a VAT receipt for my ticket purchase?

Please contact your point of purchase (ticket Vendor) for this receipt.


Terms & Conditions of sale

Are listed at the bottom of this page


My tickets state 'General Admission'. What does that mean?

General Admission refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis. When purchasing tickets for a General Admission event, you may be quoted section, row, and seat numbers, however these are for inventory purposes only and do not reflect any actual seating location. Please ensure you carefully read the event information and ticket information when purchasing tickets: Any information on whether your tickets are General Admission will be posted here. The Stone Roses concert @ Finsbury Park is fully standing


How do I find out when the concert starts and finishes?

We only advertise the doors time at the point of purchase and on the ticket, unless otherwise stated.

All advertised times are subject to change and we strongly recommend you check via this website prior to your departure for any information on the provisional show times. They are always provisional due to the nature of a live event and the fact anything can happen! FOR THIS SHOW THE GATES OPEN AT 4PM AND THERE IS A CURFEW OF 10.30PM


How do I get a press/photographers pass for a concert/event?

Press/photographers passes are issued by either the concert promoter or the artist's management company and you would need to contact them directly for further assistance.


What do I do if my tickets are lost or stolen?

Please contact your point of purchase if your tickets have been lost or stolen.


Box Office collection

I have chosen to collect my tickets from the box office, how do I do this?

The tickets should be collected by the credit/debit card holder. Box office times vary from event to event but on the whole they will be available within the hour before the start of the event. You will need to quote the reference number and take the credit/debit card used to make the booking as identification.

If you want someone else to collect the tickets, please consider that the cardholder should be present when collecting tickets held for collection at the venue. This is necessary for reasons of fraud prevention. In some cases it may be possible for the cardholder to give the person collecting the tickets a letter of authorisation to pass to the venue, allowing them to collect the tickets on their behalf. Please check with your vendor if they will allow this.

However, at any time the venue box office or the promoter of a particular show may change their rules and stop accepting Letters of authority and refuse entry.

We cannot accept any responsibility should this happen and we advise customers that any booking made for collection should only be collected by the credit card holder.

If you have lost your credit / debit card and you need to collect your tickets, please contact us. You will be advised to take with you a credit card/bank statement, ideally the one with the transaction on it. You will also need to take along your confirmation code and some alternative ID, preferably with a photograph and signature.

It is imperative that you do contact us as we need to inform the venue prior to your arrival.

The Box office for The Stone Roses concert @ Finsbury Park is located outside Gate 1


How can I make a complaint about an event I attended?

We are committed to delivering the highest level of service to our customers. We are always keen to learn of any occasions where any aspect of our service has not met your expectations.

Letting us know when you are unhappy with the service you experience gives us the opportunity to improve our service & products in the future.

For any issues regarding the purchase of your tickets, please contact your vendor, for any issues regarding the concert itself, please email us at customerservices@sjmconcerts.com

In order for us to assist you more efficiently, please provide the following information:

* Name of event, date and venue

* Order number

* Full contact details of the purchase

Before you submit your comments, please read the terms and conditions displayed on the website here as they may have special arrangements about refunds, exchanges, rights to cancel etc above and beyond the rights given to you by law.


I'm disabled; does my carer get a free ticket?

This does depend on the event and venue accessibility; however a free carer ticket will usually be supplied where disabled tickets are available.

The Venue is a grass arena without seating. For this event there is a disabled viewing platform, tickets for which are allocated via ticket agencies on behalf of the concert promoters and not by the Venue

Disabled access: Parking for disabled visitors is located in the Lakeside car park, off Sheepfoot lane. Entry will be allowed only to vehicles that clearly display the blue badge as issued by your local authority. Stewards will direct you to the best possible wheelchair access via Gate 8


What is the running order and start and finish time for the concert?

Gates open at 4pm and curfew for the show is 10.30pm. The running order has not been confirmed yet.


Does the Venue have an office and direct telephone number?

Because every concert at Finsbury Park has vastly different production requirements we are unable to establish a permanent on site office or contact facilities. http://www.haringey.gov.uk/finsburypark


What car parking facilities are there?

There is no parking available either in or immediately around Finsbury Park. This is because the park is surrounded by a residential area with strict parking restrictions for residents. Any unauthorised vehicles will be removed immediately.


What time is the last train?

Please visit www.nationalrail.co.uk or http://www.firstcapitalconnect.co.uk/ for all information on what time the last train is to your destination. Please note it make take you some time to get to a main train station from Finsbury Park.


What Public Transport is available to get to & from the Venue?

Please see our Travel Information page on this website and for those of you with Twitter please follow twitter.com/livegigsandtour as this will have live & up to date information on all aspects of the gig including all the travel information


Can I camp anywhere?

Public Camping is prohibited at and around the venue, so please either arrange suitable transport to return home or go to any of the popular Hotel websites for any information on hotel rooms and other accommodation.


Are there age restrictions for children?

Under 14s must be accompanied by an adult at all times and no under 5's are permitted.


Is there seating inside the Venue?

There is no seating at all as the venue is a large inner city park with no temporary seats constructed for the concert.


I am pregnant and as there are no seats, can I sit on the wheelchair platform?

Unfortunately not as the Wheelchair platform is only for Registered Disabled customers who have purchased their tickets in advance


Can anybody with an injury, such as a broken leg sit on the Wheelchair platform?

As above, the platform is only for registered disabled and the Platform is completely sold out for all 3 nights


Can I buy alcoholic drinks?

Yes. There will be a range of bars, selling lager, bitter and wine in the arena, Soft drinks and mineral water will also be available


What about places to eat?

A large variety of take-away cuisine is available in the arena


Are there any cash machines in the venue?

Yes, there will be several temporary ATMs available in the venue


Is there a meeting point in the Venue?

No, but all the Gates are numbered on the arena and the information map on this website lists points of interest to use as possible meeting points.


Is there a Cloakroom?

Unfortunately not.

Can I take a camera into the Venue?

The use of audio, audio visual or video equipment, laser pens and unauthorised photographic equipment, i.e. professional photographic cameras, is strictly prohibited within the venue. You can take in small compact digital personal use cameras but nothing with either a large or detachable lens.


Will there be a contact point regarding lost property after a concert has finished?

Enquiries can be made to: http://www.haringey.gov.uk/finsburypark, please put 'Lost Property' in the email subject box and detail in the email the property lost, at which show and relevant contact details. If any property handed in matches the description provided you will be contacted accordingly.


What items can I not take into the venue?

1. Folding Chairs, Stools, Tables

2. Shooting Sticks

3. Golf or Large Umbrellas

4. Glass

5. Cans

6. Weapons

7. Drugs

8. Flags, Banners, Poles, Sticks

9. Cool Boxes / Picnic Hampers

10. Luggage / Trolley Cases

11. Animals (except Assistance Dogs)

12. Recording Equipment

13. Professional Cameras (i.e. anything with a detachable or large lens)

14. Alcohol (carried in any container)

15. Any water or Soft drinks in bottles larger than 500ml

16. Food

17. Laser Pens

18. Bicycles, Scooters, Skateboards

19. Footballs, Golf Balls, Darts (or any Sport Equipment)

20. Pushchairs / Prams (No under 5's permitted)

21. Tents/ Gazebos/ Sun Shelters

22. BBQ's, Candles, Lanterns

23. Fireworks, Flares

24. Air horns, Loud Hailers

25. Hi-vis Bibs, Jackets or Vests

26. Articles which may be a danger to public or cause nuisance.

The management reserves the right to search all persons and personal property.


Why can't I take in any type of chair, such as deck chairs etc?

Unfortunately, in past events where this has been allowed, people have simply set up their chairs in the location they want to watch the event, but when the main act has started their set, crowds naturally migrate towards the stage and there were major crowd problems with people falling over objects they were not expecting or could see. Because of this, no chairs of any kind are permitted to any of our outdoor events


Hospitality packages FAQ's


Please read this for commonly asked event specific questions for hospitality packages.

Q. Where included, what will the souvenir item be?

A. Every tour is different so, the souvenir item will differ per tour.


Q. Can I choose my souvenir item?

A. Unfortunately not.


Q. What happens if I have a problem on the day of the show?

A. On the day of an event please contact us via any of the information links on this website. During an event please speak to our event staff and they will endeavour to assist.


Q. What is the dress code?

A. There is no strict dress code but what we would say is for outdoor events ... wear suitable clothing, if the forecast is for hot sunny weather, please ensure you have suitable sun cream/sun block as the park is on high ground and you may become sunburnt, and if by any strange chance the weather looks inclement please bring waterproofs just in case of rain.


Q. For outside events/shows can I bring an umbrella?

A. Unfortunately not. The event stewards will ask you to take down your umbrella as it will obstruct the view of people behind you.


Q. A member of our party has special dietary requirements, how do I let you know?

A. You can inform us of dietary requirements up to a week prior to the show. There may be an additional charge if meals have to be sourced from other caterers' i.e. kosher meals.


Q. Is car parking included in my package?

A. Parking generally isn't included unless specifically stated. We suggest you call the venue direct to find out more information.


Q. Are drinks included in the price?

A. The majority of packages will include both alcoholic and soft drinks. The contents of each package differ from event to event so please check the package content.


Q. How far in advance do I need to book?

A. It is always best to book as early as possible to ensure access to the best possible facilities.


Q. When will the concert start?

A. Timings vary depending upon the number of support acts & the package that you have purchased.


Q. What time will the hospitality finish?

A. The curfew for the Hospitality area is 11.30pm and the bars will close at 10pm due to licensing. Please note that there is no special transport arranged for hospitality guests.


Q. How can I get back stage or meet the artists?

A. Back stage passes are not issued. For some shows, 'meet and greet' packages will be available to purchase. If not, it will not be possible to purchase back stage passes or meet the artists.


Terms & Conditions of sale

Incorporation: These Terms and Conditions incorporate and should be read in accordance with the Venue and/or Promoter terms, conditions and regulations, copies of which are available upon request from the Venue, Promoter or www.concertpromotersassociation.co.uk. In the event of any inconsistency between the terms in relation to Venue or Event requirements, those of the Promoter shall prevail. These Terms and Conditions are an extension of Concert Promoter's Association (CPA) Code of Practice which is available from www.concertpromotersassociation.co.uk

Tickets: All Tickets are sold subject to these Terms and Conditions which should be read carefully prior to purchase and any queries should be raised with us prior to purchase as purchase of Tickets constitutes acceptance of these Terms and Conditions. We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets; we reserve the right to provide alternative seats at an Event to those specified on the Ticket, provided they are of no less value to that stated on the Ticket.

Price and payment: The price of the Ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee. No order will be accepted until we have received full payment.

Changes to Event: Where reasonably necessary, the organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme.

Refunds/exchanges: Except where we offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled or where there is a material change to the programme of Event. Where an Event is cancelled or rescheduled, or where there is a material change to the programme of the Event, You will be entitled to claim a refund from us in accordance with this clause. Where an outdoor Event is cancelled or curtailed because of adverse weather, we shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue's or Promoter's rules. Where such a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such change and, where the Event has been rescheduled, prior to the rescheduled Event. The refund for Tickets equals the face value of the Tickets purchased plus the relevant per Ticket booking fee. In order to claim your refund, please apply in writing to your point of purchase, enclosing your complete unused Tickets promptly (e.g. within 3 months from the date of the Event). Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets. These Terms and Conditions do not and shall not affect your statutory rights as a consumer. (www.adviceguide.org.uk)

Liability: Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Neither we nor the Venue nor the Promoter will be responsible for any loss, theft or damage of your personal belongings, other than caused as a result of our negligence.

Resale/use of Tickets and property: You may not re-sell or transfer a Ticket if you are selling or transferring the Ticket in the course of business. You are deemed to be selling or transferring in the course of business where we reasonably believe you to be doing so.

Conditions of Admission: The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void. The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who: has behaved in the Venue in a manner which is likely to affect the enjoyment of other visitors; or uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs; or fails, when required, to produce proof of identity or age. You must comply with instructions and directions given by Venue staff and stewards. No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour.

Restrictions and prohibitions: The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. The Promoter and Venue will not be liable for any loss, theft or damage to confiscated items.

Recording By attending an Event: Ticket holders consent to filming and sound recording of themselves as members of the audience without payment.

Restrictions: Ticket holders shall not bring display or distribute at the Event any sponsorship, promotional or marketing material's. Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking Area (if any). The following are not permitted within any Venue: animals (with the exception of guide dogs); laser pens; Your own food and drink; bottles, cans or glass containers (unless permitted by the Venue); any weapon including sharp objects (e.g. knives); illegal substances. The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which is not permitted in the Venue and to eject any person refusing to a search.

Pass Outs: There will be no re-admission or pass-outs of any kind.

Special Needs: Please see the venue or event website for details of facilities provided.

Warning: For outdoor concerts in the event of inclement weather wear warm, waterproof clothing. For your safety CCTV cameras are likely to be in operation. Persons under 14 years of age must be accompanied by an adult over 18. It is possible exposure to loud music may cause damage to hearing. It is very likely strobe lighting will be used in this performance.


An Important Message from the Metropolitan Police

Customer Notice to all Stone Roses Concert goers

Please be aware that there is a Street Drinking Zone around Finsbury Park station (London borough of Islington) which prevents any person from drinking alcohol from open vessels. There will be a large police presence on both days actively enforcing the Street Drinking zone to ensure there is no on street drinking. Please be advised to drink responsibly and not try to enter the concert in an intoxicated state as you will refused entry if you are deemed unfit through either drink or drugs.

The Metropolitan and British Transport Police will do everything they can to make sure people have an enjoyable time at events and offer the following advice:

Being careful, and taking some simple precautions, can reduce the risk of you becoming a victim. Here are some steps to help you have a safe and enjoyable concert:

Avoid taking unnecessary valuables with you - only take what you really need. Take the serial numbers and descriptions of your valuables.

Register your mobile phone IMEI number and the serial numbers of other valuables for FREE on www.immobilise.com or similar property registration sites.

Avoid displaying your phone and valuables unnecessarily, for example photographing or recording the bands.

If you travel by car, lock and empty it of valuables and leave the glove compartment open and conspicuously empty.

Be aware that in a crowded environment, where contact with other people is unavoidable, thieves will try to unzip/unbutton pockets and bags.

Be aware of the behaviour of those around you. Report anything suspicious to a security guard or police officer.

Stick with your friends and identify a suitable meeting point so if you do get split up you can find each other even if someone has lost their phone or had it stolen.

If you lose your mobile phone ensure that you contact your network provider to ask for the SIM card and handset to be blocked.

When using a credit or debit card shield the keypad to protect your PIN.

Use the same common sense as you would on any other night out and:

  • Drink responsibly
  • Look after your friends
  • Walk away from trouble

Follow @MPSHaringey for updates on the day #stoneroses

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